Facebook Inbox

This page guides you through setting up the Facebook inbox

How to setup a Facebook channel?

To use Facebook Channel, you have to create a Facebook app in the developer portal. You can find more details about creating Facebook apps here (opens in a new tab).

Step 1. Go to Engagement Hub → Settings → Inboxes → “Add Inbox”.

Step 2. Click on the "Messenger" icon.

Step 3. Click the Facebook login button. It will open a new window for you to login.

Step 4. Authenticate with Facebook and select the page you want to connect. Enable all permissions shown in the list. This will help us to perform all the desired actions smoothly.

Step 5. You can now select your Facebook page from the dropdown menu that appears on us.

Step 5. "Add operators" to your Facebook inbox.

Step 6. "Add agents" to your Facebook inbox.

You have successfully created a Facebook inbox. Whenever a customer sends a message to your Facebook page, you will be able to see and reply to it in our service.