Telegram Inbox

This page guides you through setting up the telegram inbox

How to setup a Telegram channel?

Step 1. Go to Engagement Hub → Settings → Inboxes → “Add Inbox”.

Step 2. Click on the "Telegram" icon.

Step 3. Create a new telegram bot using Telegram BotFather (opens in a new tab).

Step 4. Enter the API token of the Telegram bot and click on "Create Telegram Channel".

Step 5. "Add operators" to your Telegram inbox.

Step 6. "Add agents" to your Telegram inbox.

The inbox setup is complete.

Step 7. Send a message to the Telegram bot. Check Telegram inbox for the new message.